All orders are processed within 24 hours (excluding weekends and holidays). You'll receive an email confirmation with tracking information once your order ships.
Shipping Time
Enjoy fast and reliable shipping! We deliver to most US markets within 2-3 business days after confirmation.
Expect slightly longer delivery times for rural areas and outside the continental US.
Free Shipping
Get free shipping on orders over $349. For orders under $349, a flat shipping fee applies:
$20 for orders under $99
$15 for orders between $99 and $199
$10 for orders between $200 and $349
Overweight, Hazmat, and Non-Standard Shipments
Orders exceeding 25 lbs or containing hazardous materials will incur a $30 handling fee at checkout.
Orders exceeding 100 lbs will be shipped "freight collect," and we'll contact you directly to confirm freight delivery costs.
International Shipping
We ship to Alaska, Hawaii, Puerto Rico, US Territories, and internationally (compliant with regulations). Additional surcharges may apply for orders outside the continental US.
Returns
Cancellation Policy
To cancel an order, contact us within 24 hours of placement at support@bttnusa.com. We'll issue a full refund to your original payment method once confirmed.
Return Policy
We accept returns for most unopened, unused, and undamaged items within 14 days of delivery.
How to Make a Return
Contact us at support@bttnusa.com with your order number, reason for return, and any relevant pictures (required for damaged items).
Upon approval, we'll send you a prepaid return label (unless the item is damaged or incorrect).
Return the item within 5 business days.
We'll inspect the returned item and issue a refund to your original payment method within 7-10 business days.
Non-Returnable Items
Opened, used, or tampered-with items (stickers, markings, missing packaging)
Products requiring a medical license for purchase
Refrigerated, hazardous, sterile, or tissue-analysis products
