Shipping & Returns

Shipping

Order Processing and Confirmation

  • All orders are processed within 24 hours (excluding weekends and holidays). You'll receive an email confirmation with tracking information once your order ships.

Shipping Time

  • Enjoy fast and reliable shipping! We deliver to most US markets within 2-3 business days after confirmation.
  • Expect slightly longer delivery times for rural areas and outside the continental US.

Free Shipping

  • Get free shipping on orders over $349. For orders under $349, a flat shipping fee applies:
  • $20 for orders under $99
  • $15 for orders between $99 and $199
  • $10 for orders between $200 and $349

Overweight, Hazmat, and Non-Standard Shipments

  • Orders exceeding 25 lbs or containing hazardous materials will incur a $30 handling fee at checkout.
  • Orders exceeding 100 lbs will be shipped "freight collect," and we'll contact you directly to confirm freight delivery costs.

International Shipping

  • We ship to Alaska, Hawaii, Puerto Rico, US Territories, and internationally (compliant with regulations). Additional surcharges may apply for orders outside the continental US.

Returns

Cancellation Policy

  • To cancel an order, contact us within 24 hours of placement at support@bttnusa.com. We'll issue a full refund to your original payment method once confirmed.

Return Policy

  • We accept returns for most unopened, unused, and undamaged items within 14 days of delivery.

How to Make a Return

  • Contact us at support@bttnusa.com with your order number, reason for return, and any relevant pictures (required for damaged items).
  • Upon approval, we'll send you a prepaid return label (unless the item is damaged or incorrect).
  • Return the item within 5 business days.
  • We'll inspect the returned item and issue a refund to your original payment method within 7-10 business days.

Non-Returnable Items

  • Opened, used, or tampered-with items (stickers, markings, missing packaging)
  • Products requiring a medical license for purchase
  • Refrigerated, hazardous, sterile, or tissue-analysis products
  • Chemicals, drop-shipped items, COVID tests, discontinued products
  • Narcotics, controlled substances, syringes, short-dated products
  • N95 Masks (due to hygiene concerns)

Additional Information

  • Customers are responsible for return shipping costs (unless the item is damaged or incorrect).
  • Return requests after 14 days will be denied.
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