Shipping & Returns

Shipping

Order Processing and Confirmation

All orders are processed within 24 hours (excluding weekends and holidays). You'll receive an email confirmation with tracking information once your order ships.

Shipping Time

Enjoy fast and reliable shipping! We deliver to most US markets within 2-3 business days after confirmation. Expect slightly longer delivery times for rural areas and outside the continental US.

Free Shipping

Get free shipping on orders over $349. For orders under $349, a flat shipping fee applies:

  • $20 for orders under $99
  • $15 for orders between $99 and $199
  • $10 for orders between $200 and $349

Overweight, Hazmat, and Non-Standard Shipments

  • Orders exceeding 25 lbs or containing hazardous materials will incur a $30 handling fee at checkout.

  • Orders exceeding 100 lbs will be shipped "freight collect," and we'll contact you directly to confirm freight delivery costs.

International Shipping

We ship to Alaska, Hawaii, Puerto Rico, US Territories, and internationally (compliant with regulations). Additional surcharges may apply for orders outside the continental US.

Returns

Cancellation Policy

To cancel an order, contact us within 24 hours of placement at support@bttnusa.com. We'll issue a full refund to your original payment method once confirmed.

Return Policy

We accept returns for most unopened, unused, and undamaged items within 14 days of delivery.

How to Make a Return

  1. Contact us at support@bttnusa.com with your order number, reason for return, and any relevant pictures (required for damaged items).
  2. Upon approval, we'll send you a prepaid return label (unless the item is damaged or incorrect).
  3. Return the item within 5 business days.
  4. We'll inspect the returned item and issue a refund to your original payment method within 7-10 business days.

Non-Returnable Items

  • Opened, used, or tampered-with items (stickers, markings, missing packaging)
  • Products requiring a medical license for purchase
  • Refrigerated, hazardous, sterile, or tissue-analysis products
  • Chemicals, drop-shipped items, COVID tests, discontinued products
  • Narcotics, controlled substances, syringes, short-dated products
  • N95 Masks (due to hygiene concerns)

Additional Information

  • Customers are responsible for return shipping costs (unless the item is damaged or incorrect).
  • Return requests after 14 days will be denied.
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