To cancel an order, contact us within 24 hours of placement at support@bttnusa.com. We'll issue a full refund to your original payment method once confirmed.
Return Policy
We accept returns for most unopened, unused, and undamaged items within 14 days of delivery.
How to Make a Return
Contact us at support@bttnusa.com with your order number, reason for return, and any relevant pictures (required for damaged items).
Upon approval, we'll send you a prepaid return label (unless the item is damaged or incorrect).
Return the item within 5 business days.
We'll inspect the returned item and issue a refund to your original payment method within 7-10 business days.
Non-Returnable Items
Opened, used, or tampered-with items (stickers, markings, missing packaging)
Products requiring a medical license for purchase
Refrigerated, hazardous, sterile, or tissue-analysis products
