bttn offers a variety of shipping options to best fit your orders. All orders over $199 include free shipping. For those under $199, a $10 fee will be added, while those under $99 will have a $20 fee added for shipping. Products weighing
over 100lbs will be marked in our system as “freight collect” and someone from
our team will reach out to you directly to confirm shipping costs. For more
information on our shipping policy, please refer to our
shipping policy page.
Return Policy
Cancellation Policy
Most of our products ship out within 24-48 business hours, depending on
availability. If you wish to cancel your order, you must request a
cancellation the same day your order is placed. Please contact
support@bttnusa.com with your order
number to request a cancellation. After your cancellation has been confirmed,
you will be issued a refund to your original form of payment. If your order is
shipped before cancellation is confirmed, you will not be able to cancel your
order.
Damaged or Defective Products
Please inspect your order upon receipt and contact bttn immediately if your
product is damaged, defective, or incorrect. If your product is damaged, you
need to contact
support@bttnusa.com within 72 hours
of receiving your order. Please include your order number, a description of
the issue, and a photo. If damage is reported after 72 hours, your product
will no longer be eligible for return. Additionally, if a photo is not
included in your correspondence, we will be unable to verify eligibility for a
prepaid return label.
Return Policy
bttn will only accept returns up to 14 business days after your delivery date.
Your product must be returned in the same packaging, condition and quantity it
was delivered.
If your product is eligible for return contact
support@bttnusa.com In the email,
place the order number in the subject line, include a brief description of the
reason for returning, and attach any applicable pictures.
bttn will not accept returns for the following products:
Any item which has been used after opening, stickered, marked, defaced, or
is without all original packaging, labeling, package inserts, or operating
manuals
Products that are regulated and/or require a medical license to purchase
Products that are refrigerated
Products labeled ‘hazardous’
Products labeled ‘sterile’ or ‘sterilized’
Products used to analyze human body tissue
Products containing hazardous chemicals
Products that are non-stock (product status is 14-21 Days) or have been
drop-shipped (product status is 7-14 Days) directly from the manufacturer
non-stocked
All brands of COVID tests
All discontinued products
All narcotics and other controlled substances
All syringes
All short-dated (e.g. less than 90-day shelf life), outdated, or seasonal
products
N95 Masks - N95 masks are designed to fit securely on the face and may cause
discomfort, bruising and or broken skin on the bridge of the nose. bttn will
not accept returns on
N95/KN95 masks due to the way the may fit or feel while wearing them
Upon receiving your return request, our supply team will determine if your
product qualifies for a return based on the above guidelines. Customers are
responsible for the shipping costs associated with returning the product,
unless the product arrived damaged (please review damage products policy
above) or you received the wrong product.
If your order qualifies for a return label (products that are damaged or
defective within policy terms), our supply team will issue you a return label
through email. You will have 14 business days to drop off your product at the
designated courier location.
The product will be inspected for quality assurance upon delivery and a refund
will be issued to the original form of payment. Once the refund has been
issued it can take up to 7-10 business days to reflect on your original form
of payment.
Any requests to return products after 14 days from receipt will be denied.
