FAQs

General FAQs

What is bttn?

  • bttn is your one-stop shop for medical supplies. We're simplifying the procurement process for healthcare providers by offering a wide range of quality products at competitive prices. Our user-friendly online platform makes it easy to find, order, and track your supplies.

How does bttn make it easy?

  • Vast Product Catalog: Access a comprehensive selection of medical supplies, from everyday essentials to specialized equipment.
  • Transparent Pricing: Know exactly what you're paying with our clear and competitive pricing.
  • Streamlined Ordering: Our intuitive platform makes it quick and easy to place orders.
  • Bulk Ordering and Product Requests: Easily purchase in bulk and request specific products that aren't listed.

Who can shop on bttn?

  • Healthcare providers of all sizes, including hospitals, clinics, dental offices, and more.

Do I need an account to shop?

While creating an account offers personalized benefits like order history and faster checkout, you can make purchases as a guest.

Is there a minimum order?

  • No, there's no minimum order requirement. However, bulk purchases may qualify for special discounts and free shipping.

Ordering and Shipping

How do I place an order?

  • Simply add products to your cart and follow the checkout process.

What payment methods do you accept?

  • We accept credit cards, bank transfers, checks, and purchase orders for approved accounts.

What are your shipping options?

  • We offer standard, expedited, and bulk shipping options.

How long does shipping take?

  • Shipping times vary based on your location, shipping method & stock status of the products in your order.

Can I track my order?

  • Yes, you can track your order using the tracking number provided in your shipping confirmation email.

What is your return policy?

  • Unused products can be returned within 14 days for a refund.

Product Information and Support

How do I find a specific product?

  • Use our search bar or browse through our product categories.

Can I request a product that's not listed?

Are your products FDA-approved?

  • All applicable products meet FDA or relevant healthcare regulatory standards.

Account and Billing

How do I create an account?

  • Click "Sign Up" on our homepage and follow the instructions.

How do I manage my account?

  • Log in to your account to update your information, view order history, and more.

Can I pay via invoice or purchase order?

  • Yes, for approved accounts. Please contact our customer support team for more information.

Customer Support

How can I contact customer support?

  • You can reach us via phone, email, or live chat.

What are your customer support hours?

  • Our support team is available Monday through Friday, 9 AM to 6 PM (EST).
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