Question 1

What is Button?

Accepted Answer

Button is a one-stop shop for medical supplies that simplifies procurement for healthcare providers with quality products, competitive prices, and an easy online platform.

Question 2

How does Button make it easy?

Accepted Answer

You can search across categories, compare products, reorder common supplies, and get help from our support team when you need sourcing guidance.

Question 3

Who can shop on Button?

Accepted Answer

Healthcare practices, clinics, care organizations, and professional buyers can shop on Button for everyday and specialized medical supplies.

Question 4

Do I need an account to shop?

Accepted Answer

You can browse products without an account. Creating an account helps you manage orders, saved addresses, wishlists, and faster reordering.

Question 5

Is there a minimum order?

Accepted Answer

Minimums can vary by product, supplier, or shipping method. Product pages and checkout show any requirements before you place an order.

Question 6

How do I place an order?

Accepted Answer

Add products to your cart and follow checkout. You can review quantities, shipping details, and payment before submitting the order.

Question 7

What payment methods do you accept?

Accepted Answer

Button supports common online payment methods. Eligible customers may also have invoice or purchase order options available through their account.

Question 8

What are your shipping options?

Accepted Answer

Available shipping options appear at checkout based on your address, items, warehouse availability, and supplier requirements.

Question 9

How long does shipping take?

Accepted Answer

Delivery timing varies by product availability and destination. Many stocked items ship quickly, and checkout provides the best current estimate.

Question 10

Can I track my order?

Accepted Answer

Yes. Sign in to your account to view order status and tracking details as they become available.

Question 11

What is your return policy?

Accepted Answer

Return eligibility depends on the item type, condition, supplier rules, and timing. Contact support so we can review your order and guide the next step.

Question 12

How do I find a specific product?

Accepted Answer

Use the search bar or browse product categories. If you know a brand, SKU, item name, or product type, include it in your search.

Question 13

Can I request a product that's not listed?

Accepted Answer

Yes. Contact the Button team with the product name, brand, SKU, or specifications and we will help source it when possible.

Question 14

Are your products FDA-approved?

Accepted Answer

Product regulatory status varies by item and manufacturer. Review product details and contact support if you need documentation for a specific supply.

Question 15

How do I create an account?

Accepted Answer

Click Sign Up or Log In from the header and follow the prompts to create your account.

Question 16

How do I manage my account?

Accepted Answer

After signing in, use your account area to manage orders, addresses, wishlists, and profile details.

Question 17

Can I pay via invoice or purchase order?

Accepted Answer

Some organizations may qualify for invoice or purchase order billing. Contact support to review account eligibility.

Question 18

How can I contact customer support?

Accepted Answer

You can reach support by phone, email, or live chat during business hours.

Question 19

What are your customer support hours?

Accepted Answer

Our support team is available Monday through Friday, 9 AM-6 PM EST.

Answers for healthcare buyers

General FAQs

Ordering & Shipping

Product Information & Support

Account & Billing

Customer Support

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