What’s The Difference Between The Two Varieties Of COVID Test? Do I Qualify As A CLIA Certified Provider?
To learn more about the different types of COVID tests, please visit our COVID test education page where we discuss in length the different varieties, strategies, and best practices for COVID testing. Additionally, each product listing for COVID tests details the specifics of the individual test.
I See My Label Has Been Created However It Has Not Been Picked Up Yet?
This means that your order has been scheduled for pickup via one of our logistics partners. While your order is not yet in transit, don’t worry! It’ll be picked up within 2-3 days and en route to your final location. If we see that your order will not make it to you within the designated delivery time frame (14-21 business days for COVID testing, 7-14 for all other products), someone from our team will reach out to you with an update.
I Would Like To Make A Purchase But Would Like To Speak With Someone In Person. How May I Do This?
In order to speak with a sales representative, please call (206) 825-2042 and someone from our sales team will be able to assist you with your purchase.
What Is Your Refund Policy?
We're happy to help with refunds! If you're not happy with your products, they're unused and less than 30 days has gone by, we will be sure to issue a full refund, minus shipping and processing fees. If you're interested in pursuing a refund, please first contact us at support@bttnusa.com and we will walk you through the refund process from there.
Who Should I Reach Out To With Questions About My Order?
Please email support@bttnusa.com with all order related questions and we will be sure to get back to you as soon as possible!
I See That Some Products Are Scheduled For 14-21 Day Delivery? Is There Any Way For Us To Pay For Expedited Delivery?
Unfortunately, due to the high demand for COVID tests in the past month, we cannot at this time offer express delivery for any one customer. Our team is working diligently to fulfill order’s as quickly as possible as we know this is a high priority item for our customers. We greatly appreciate your patience and thank you for choosing bttn.
Why Did I Receive Multiple Shipping Confirmation Emails?
Because these products are shipped in bulk, each product purchased is shipped independently and has its own tracking number and confirmation. If you have any questions regarding shipping, please feel free to reach out to us at support@bttnusa.com.