Effective 9-14-22

How long does it take to process an order?

All orders are processed within 24 hours of receipt. Orders placed on the weekend will process first thing Monday morning, at which point an order confirmation will be emailed.

When will I receive tracking information for my order?

We take pride in fulfilling all in-stock orders within 24 hours of receipt. As soon as your order is picked, packed, and shipped within that window, a tracking number will be emailed to you.

It has been longer than the 24 hour order process window and I have not received an order/tracking confirmation.

With record high demands on supply chains, particularly within the medical supplies industry, there are ‘normalized’ amounts of Back Ordered and Allocated items. If we have exceeded our 24-hour confirmation window, it indicates we are actively engaged with replenishing those goods on order. We will follow up with you directly within a 72-hour window, resolution in hand!

How long will it take to receive my goods?

We ship to all major US markets within 2-3 days of confirmation, with added turnaround outside of the continental US and rural markets.

Do you offer free shipping?

All orders over $199 are free to ship! Orders under $199 will have a $3 shipping fee added to the final order price. While orders under $99 will include a $6 shipping fee.

Do you ship Overweight and Hazmat items?

Yes! If your order weighs 25-100lbs or contains hazardous material, there will be a $30 handling charge at check out (costs directly incurred from the parcel service). If your order is 100+lbs your order will be confirmed as ‘freight collect’, we will reach out directly to you to confirm costs for freight delivery.

Do you ship outside of the continental US?

Yes! When compliant with Federal Law and Manufacturer regulations we fulfill orders to AK+HI+PR+US Territories. As there are increased costs to ship across oceans, there will be a $30 surcharge collected at checkout.

Any Comments, Questions or Concerns? Please do not hesitate to give us a shout at support@bttnusa.com